SUPPORT
Help, without
the guesswork.
Answers to common questions, and how to reach a person when you need one.
Where is my licence key?
Lemon Squeezy emails it right after your purchase; check your spam folder too. You can also find it under My Orders at app.lemonsqueezy.com/my-orders with the email address you used. Still missing? Write to us with your order number.
How do I move RAMMOSH Pro to another Mac?
Your licence works on two Macs at a time. Deactivate it in RAMMOSH Pro’s Settings on the old Mac, then enter the key on the new one. If the old Mac is gone, email us and we will reset your activations.
How do I get a refund?
Within 14 days of purchase, reply to your order email or write to hello@6s.lu. You get your money back in full, no reason needed. Details are in our licence terms.
Do updates cost extra?
No. Every 1.x update of RAMMOSH Pro is included; the app tells you when one is available and asks before installing it. The free edition updates through the Mac App Store.
What does the memory percentage mean?
It is a usage estimate, not a health score. macOS uses available memory for useful work and caches. Read memory pressure and swap alongside it.
Why might temperature be unavailable?
CPU sensor readings are a direct-edition feature and depend on hardware and operating-system access. The free edition uses CPU usage and thermal condition instead.
How do I recover a file?
Open Finder’s Trash, select the file, and choose Put Back where available. RAMMOSH never empties Trash. Moving a file there does not guarantee that storage has been reclaimed.
Why did a move fail?
The file may have changed since the scan, be protected, or require access that was not granted. Scan the folder again and inspect the file in Finder. RAMMOSH does not escalate permissions.
What are the limits?
macOS 14 or later. Temperature readings depend on the Mac model and are not available on every Mac. Folder scans skip hidden files, packages, symbolic links and cloud-managed files; results show up to 200 matching files, not a complete disk inventory.
Contact 6S
For support, email hello@6s.lu. Include your RAMMOSH edition, macOS version and the steps that led to the issue. Share only what is needed; do not send personal files or sensitive data without a specific reason.
RAMMOSH is published by 6S S.à r.l.-S in Luxembourg. See our legal notice, privacy notice and licence terms.